GRIDASSURE IMAGE PROTECT provides continuous 24/7 predictive monitoring for cameras, servers, and storage devices across your security infrastructure.

 

Real-time alerts, automated ticketing, and expert analysis help identify issues early, including image quality problems, before they disrupt operations.

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Built for budget-conscious organizations, this flexible per-camera solution delivers dependable oversight while maintaining control over expenses. As the first tier of the GRIDASSURE service plans, IMAGE PROTECT helps protect performance, integrity, and availability across your entire security infrastructure.

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IMAGE PROTECT is billed per camera per month, and additional units can be added at any time. 

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This service plan may be combined with GRIDASSURE MAINTAIN, and GRIDASSURE RESPOND.

GRIDASSURE RESPOND delivers priority support with rapid action when issues are identified, helping you resolve problems before they impact operations.

 

Built with IMAGE PROTECT monitoring, RESPOND gives your infrastructure direct access to our experienced support team who respond within calendar days to remedy problems requiring repair or equipment exchange. Many problems are addressed early through detailed system insights, reducing the risk of failure and minimizing disruptions.

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Created for organizations seeking reliable support with controlled costs, RESPOND strengthens system performance while providing flexible service options that can scale with your needs.

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RESPOND is billed on a camera unit count, all SurveillanceGRID installed components are covered in the plan. 

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This service plan includes everything in GRIDASSURE IMAGE PROTECT. It can also be combined with GRIDASSURE MAINTAIN.

GRIDASSURE MAINTAIN keeps your camera systems performing at peak capability while reducing the burden on your internal team.

 

Troubleshooting, inventory tracking, and warranty management are handled by our support team, allowing for your staff to stay focused on higher priority work.

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With scheduled service, including biannual cleanings, monthly system checkups, and access to temporary replacement equipment, MAINTAIN helps minimize downtime and maintain consistent coverage. When issues arise, equipment is quickly exchanged, tested, and processed for repair or replacement to avoid long delays tied to manufacturer cycles.

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Designed for organizations that want control with reliable support, MAINTAIN delivers efficient system management, improved uptime, and predictable monthly service across your entire video infrastructure.

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MAINTAIN is billed on a monthly per unit basis. 

All components: licenses, cameras, switches, radios, battery components, anything installed by SurveillanceGRID Integration Inc. is covered.

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This service plan includes everything in GRIDASSURE IMAGE PROTECT.

GRIDASSURE SERVER ONSITE delivers dedicated support for servers and storage to keep your security infrastructure running without interruption. With next business day service and direct coordination with factory representatives, issues are resolved quickly without long warranty delays.

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Every system or storage is backed by a 5 year next business day warranty period, ensuring continued protection and support. If If a server or storage device cannot be restored within 24 hours, backup equipment is deployed to maintain operations while repairs are completed. 

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For existing systems that do not have an existing 5 year warranty, SurveillanceGRID offers a one time upgrade and server replacement plan that will be included as part of the year one support.

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Designed for organizations that require dependable performance, SERVER ONSITE strengthens availability and ensures your critical systems remain operational with responsive, scalable support.

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This service plan can be combined with GRIDASSURE RESPOND and GRIDASSURE MAINTAIN.